Job Description

Job Title: Loss Prevention Investigator

Reports To: Manager, Loss Prevention & Investigations

FLSA Status: Salary Exempt

Role Type : Full Time

Work Location: On Site - Store Support Center – North Charleston, SC

Working Hours: Typical schedule is Monday – Friday but must have a flexible schedule that meets the needs of the business (schedule may include evenings, weekends, and holidays).

Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary: The Loss Prevention Investigator will be responsible for planning, directing, and coordinating the protection, safeguarding, and security of company assets and employees with a focus on LP Investigations. This person will be the primary point of contact for investigations within the organization and for law enforcement agencies.

Job Duties and Responsibilities: This description reflects management's assignment of essential functions; it does not prescribe all tasks that may be assigned.

• Ensures the protection of all company assets while developing and effectively driving preventative security programs and initiatives.

• Conducts both Internal (Employee) & External (ORC) investigations, as well as periodic interviews, with travel as necessary.

• Leads Internal Investigations in coordination with Operations & Human Resources as it relates to losses or violations and develops action plans to mitigate future loss.

• Conducts both remote and in the field investigations for any type of loss to the organization (inventory, cash, etc.).

• Works with local teams for support during Robbery, Burglary, Workplace Violence, & Ethics Investigations.

• Works with Operations & Accounting to investigate and resolve large & consistent cash variances.

• Supports security vendor relationships and workflow including CCTV, physical security, alarms armored car, safes, and guard vendors.

• Supports evaluating current procedures, practices, and precedents for the organization’s activities and functions relative to Loss Prevention & Investigations; identifies and resolves issues.

• Performs audits from time to time of security related performance and assesses stores & home office security, including security equipment.

• Serve as Refuels liaison with public law enforcement, other agencies, and vendors as it relates to security and investigations.

• Responds to store-based emergencies.

• Adhere to the Company’s established policies and procedures as outlined in the Employee Handbook.

• This description reflects management’s assignment of essential functions: it does not prescribe all tasks that may be assigned.

Knowledge, Skills, and Abilities: An ideal candidate will have experience with or understanding of:

• Associates or Bachelor’s in Criminal Justice, Legal Studies, Risk Management and/or Business;

• Prior investigations and interviewing experience

• Experience with MS Office; including Word, PowerPoint, & Excel.

• Strong analytical skills: able to identify trends and develop root cause solutions.

• Strong organizational skills: able to put together detailed reports and maintain case files.

• Strong oral and written communication skills & the ability to work with others at all levels of the organization.

• Must be comfortable working in an independent manner, able to multi-task, be flexible with change, and prioritize to the needs of the business.

Education and Experience: An ideal candidate will have the following education and experience:

• Wicklander-Zulawski Interview & Integration Techniques certification

• High school diploma or equivalent

Working environment and physical requirements:

• Must be able to lift 50 pounds at times.

Travel:

• Travel and overnight stays to Mississippi, Texas, Arkansas, North Carolina, and South Carolina will be a regular part of this job and will vary based on the needs of the business.

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information- based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

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Version date: 8/24/2025

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

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