Job Description

Location: Atlanta GA
Client: Southern Company Services
Experience: 10 Years
Contract- 3 Years- W-2
Focus: Enterprise Voice VoIP & Unified Communications

Job Summary

We are seeking a Senior Network Engineer specializing in Cisco Voice and Collaboration to support a large enterprise telephony environment. This role will design administer troubleshoot and maintain Cisco Unified Communications infrastructure across multiple locations and CUCM clusters.

The ideal candidate will have deep hands-on experience with Cisco CUCM UCCX Unity Connection IM&P Expressway SIP CUBE voice gateways VoIP protocols and enterprise network technologies .

Key Responsibilities

• Engineer maintain and support enterprise-wide Cisco Unified Communications and VoIP infrastructure .
• Administer and troubleshoot Cisco CUCM 14.x UCCX CUC IM&P Telepresence and Expressway .
• Support Cisco voice gateways SIP trunks CUBE routers analog/POTS services and SBC solutions.
• Troubleshoot dial plans call routing translation patterns voicemail recording and monitoring systems.
• Support E911 platforms paging systems voice recording servers and related applications.
• Maintain LAN/WAN/WLAN VPN VoIP and network infrastructure supporting voice services.
• Perform advanced troubleshooting of SIP MGCP SRTP DNS DHCP and other voice/network protocols.
• Document network and voice standards designs and engineering changes.
• Update technical diagrams using Microsoft Visio.
• Work with vendors business partners and internal technology teams.
• Participate in after-hours support and on-call rotations as required.

Required Qualifications

• Bachelors degree in Computer Science or related field with 10 years of relevant technical experience or 15 years of voice/network experience .
• Expert-level experience supporting enterprise VoIP telephony video conferencing and collaboration platforms .
• Strong hands-on experience with:
  • Cisco CUCM 14.x
  • UCCX
  • Cisco Unity Connection
  • IM&P
  • Cisco Expressway / Telepresence
  • Cisco CUBE
  • SIP Trunks
  • Voice Gateways
  • Jabber / Webex
• Strong understanding of TCP/IP OSPF VLAN Spanning Tree SNMP RADIUS SIP MGCP DNS and DHCP .
• Experience with Cisco UCS VMware vSphere Windows and Linux/UNIX.
• Strong troubleshooting and enterprise customer-support skills.
• Ability to work independently and communicate effectively with technical teams vendors and management.

Preferred Skills

• ACME Packet SBC experience.
• Cisco ISR/ASR Nexus 5K/7K routers and switches.
• E911 administration.
• Python JSON API integration or scripting experience.
• Experience with enterprise network monitoring and administrative tools.

Required Experience:

IC

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