Job Description

Quality & Food Safety Director

At Chick-fil-A Kissimmee , we are committed to serving safe, high-quality, craveable food while creating an environment of excellence, care, and accountability.

We are looking for an experienced Chick-fil-A professional who is passionate about food safety, product quality, leadership, and developing people .

Important Experience Requirement

To be considered for this position, candidates must currently work at a Chick-fil-A restaurant or have previous experience working at a Chick-fil-A restaurant. Because this role is responsible for protecting Chick-fil-A food safety, quality, and operational standards, previous Chick-fil-A experience is required.

Position Overview

The Quality & Food Safety Director is responsible for leading and maintaining the highest standards of food safety, product quality, cleanliness, and operational excellence throughout the restaurant.

This leader serves as the guardian of food safety and quality, ensuring that systems are followed consistently, Team Members are properly trained, and our guests receive safe, fresh, high-quality food every day.

Key Responsibilities

• Lead and maintain Chick-fil-A food safety and product quality standards
• Ensure proper food handling, storage, preparation, cooking, and holding procedures are followed
• Monitor product quality, freshness, presentation, and consistency
• Ensure food safety inspections, temperature checks, and required procedures are completed correctly
• Maintain strong cleanliness and organization standards throughout the restaurant
• Identify food safety or quality concerns and ensure they are corrected quickly
• Train and coach Team Members and leaders on food safety and quality expectations
• Partner with Kitchen Managers and other leaders to ensure strong execution across all shifts
• Prepare the restaurant for Chick-fil-A inspections, Health Department visits, and internal evaluations
• Help reduce waste and improve operational consistency and efficiency
• Hold Team Members and leaders accountable while maintaining a positive and respectful culture
• Communicate clearly with the leadership team regarding standards, concerns, and opportunities for improvement

Leadership Expectations

A Quality & Food Safety Director should:

• Lead by example
• Demonstrate strong ownership and attention to detail
• Be proactive and solution-oriented
• Communicate clearly and follow through consistently
• Coach and develop others
• Hold high standards while treating others with Honor, Dignity, and Respect
• Work collaboratively with other Directors, Managers, and Team Leaders
• Create a culture where food safety and quality are everyone's responsibility

Required Qualifications

• Must currently work at Chick-fil-A or have previous Chick-fil-A restaurant experience
• Strong knowledge of Chick-fil-A operations
• Previous leadership experience preferred
• Strong understanding of food safety and product quality
• Ability to coach, train, and hold others accountable
• Strong communication and organizational skills
• Self-motivated, dependable, and detail-oriented
• Strong sense of ownership and a growth mindset
• Ability to lead effectively in a fast-paced environment

Applicants without previous Chick-fil-A restaurant experience will not be considered for this position.

Benefits

Benefits may include:

• Closed on Sundays
• Free meals while working
• Paid Time Off (PTO), based on eligibility
• Health insurance contribution
• Free dental insurance
• Free vision insurance
• Life insurance
• Flexible scheduling
• Scholarship opportunities
• Leadership development and opportunities for growth
• Positive, family-oriented work environment
• Opportunity to work directly with the Chick-fil-A Operator and leadership team

At Chick-fil-A Kissimmee, this role is more than maintaining standards — it is about protecting our guests, developing our people, and helping ensure that every meal is served with excellence.

If you are an experienced Chick-fil-A Team Member or leader who is passionate about food safety, quality, and developing others, we would love to hear from you.

Welcome to Chick-fil-A Kissimmee!
We are excited that you are considering joining our team. At Chick-fil-A Kissimmee, we are passionate about creating a workplace where people feel valued, supported, challenged to grow, and proud of the difference they make.
We are looking for enthusiastic individuals who have a servant’s heart, a strong work ethic, and a desire to care for others. Our goal is to make a positive impact on every person who comes in contact with Chick-fil-A Kissimmee — our guests, our Team Members, and our community.
Working here is about more than serving great food with exceptional hospitality. Team Members have the opportunity to develop valuable skills in leadership, communication, teamwork, problem-solving, responsibility, and business operations. Whether Chick-fil-A becomes a long-term career or a stepping-stone toward another goal, we want your experience here to help prepare you for a successful future.
Benefits may include:
- Closed on Sundays
- Free meals while working
- Scholarship opportunities of $1,000, $2,500, and up to $25,000
- Opportunities for leadership and career growth
- Positive, family-oriented work environment
- Flexible scheduling
- Access to health insurance
- Dental insurance
- Vision and life insurance
- Paid Time Off (PTO), based on eligibility
At Chick-fil-A Kissimmee, we believe that when we invest in people, we strengthen our team and our community. We are looking forward to getting to know you and, together, making a positive difference in the lives of others.
“Nearly every moment of every day, we have the opportunity to give something to someone else — our time, our love, our resources.” — S. Truett Cathy

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