Job Description

: Summary: HYBRID ROLE - (WEEKLY OFFICE TIME IN COLORADO) ______________________________________________________________________ Works with a team responsible for the installation, deployment, maintenance, administration, troubleshooting, and enhancement of Microsoft Windows, Apple Macintosh, and Linux workstation computers, helping to ensure consistent and reliable operation of NCAR Research Information Technology (NRIT) computing environments. Responds to end-user requests for assistance as a subject matter expert (SME) on platform/discipline focused teams determined by need and through consultation with NRIT leadership. The successful candidate wil be joining a team of administrative and IT professionals in a supportive environment that prioritizes teamwork, psychological safety, creativity, and staff development. Position Details: Visa Sponsored Job: No Relocation Assistance Eligible: No Job Location: Boulder, Colorado Position Type & Term: Full time, Regular Compensation Range: Salary Range $57,639 - $72,050 *Final salary and rates are based on education, experience, skills relevant to the role.* Application Notes Application Deadline:

• This position will be posted until the end of December 28.

Required application materials: (preferably in PDF Format)

• Resume
• Cover Letter - Please address how your skills and experience meet the needs of this position (for more information, please refer to the Key Responsibilities and Knowledge, Skills, and Abilities sections of this job posting).

Background Checks: Conducted for candidates selected for hire. Learn more . Work Location: Regardless of flexible work arrangements, UCAR requires ALL positions to be performed within the U.S., excluding U.S. Territories. What You Will Do Here is a brief summary of what one would expect to be generally responsible for in this role. Provides in-person, online, and telephone support to end users of hardware, software and services. Follows NRIT workflows to troubleshoot and resolve bugs, errors, failures, outages and access issues reported through ServiceDesk and other channels. Assists in the setup and testing of equipment for workshops and seminars. Provides assistance to workshop coordinators and attendees. Collaborates with technical staff outside of NRIT (network engineers, multimedia support staff, et al.) as necessary to resolve issues. Assists in the maintenance of NRIT-managed computer systems (Windows, Mac, Linux). Tasks include writing general utility scripts to automate systems tasks; installing/maintaining/upgrading operating systems and application software; monitoring system performance and gathering systems statistics for recommendations. Performs research for problem solving new hardware and software products to improve end user computing and systems administration tasks. Assists users in defining and implementing special applications and hardware requirements. Makes recommendations on solutions and best practices. Provides adhoc user education in the use of NRIT-managed hardware, software and services. Creates and maintains technical documentation for end users and other systems administrators. Attends check-ins, technology demonstration and other meetings coordinated within NRIT. Represents NRIT on various org-wide focus groups and committees as determined by need and through consultation with NRIT leadership; provides updates to NRIT colleagues on relevant issues/decisions discussed in committees. Assists with hardware and software lifecycle management. Assists in the maintenance of hardware and software inventory lists; collaborates with property administrators to implement changing inventory practices. Attends workshops and training sessions to maintain up-to-date knowledge of system administration techniques and best practices, cybersecurity polices, industry trends and mitigation techniques, and to develop new skills and areas of expertise. Who We'd Love To Join Our Team Successful candidates will ensure their application materials speak to the following criteria: Education and Experience (Required/Desired): Bachelor's degree in computer-related field; or equivalent combination of education and relevant experience (e.g. Associates degree and four years of experience). OTHER REQUIREMENTS: Progressive experience with configuration management systems such as Microsoft Endpoint Configuration Manager (MECM), JAMF, and Ansible highly desired but not required. Knowledge, Skills, and Abilities (Required/Desired)

• Advanced customer service skills in all areas of IT support for scientific staff.
• Working knowledge of systems administration in a heterogeneous computing environment.
• Foundational understanding of operating systems, networking, storage and system component interoperability.
• Demonstrated ability to adhere to a project plan, prioritize work and meet deadlines.
• Excellent written and oral communication skills: the ability to create clear and concise technical documentation, review and edit existing documents and deliver informal training presentations to staff.
• A demonstrated ability to solve problems requiring extensive analysis.
• Basic understanding of scripting/programming including one or more of the following: PowerShell, C#, VB, DOS, WMI, AppleScript, bash/csh, Python, Perl, C.

Benefits Overview UCAR affirms its commitment to employees through competitive benefits . In addition to medical, dental, vision, retirement, and life insurance, UCAR offers a variety of programs focused on work-life balance and professional, and personal development. These include:

• Tuition Assistance, time off allowance to attend classes, and other professional development opportunities
• UCAR contributes 10% of your eligible pay into your retirement account; 100% fully vested on day one
• Starting minimum accrual of 20 days of personal time off each year (prorated for less than full-time positions)
• 10 paid holidays
• 10 days of sick leave each year
• 14 weeks of paid parental leave
• Short-term medical leave paid at 100% of your regular salary
• EcoPass for local Colorado residents to use the Denver and Boulder-area transit system at no cost

Commitment to Diversity, Equity & Inclusion Our organization is committed to creating a diverse, equitable, and inclusive work environment and fostering a culture where everyone feels welcome and supported. To learn more about these efforts, visit the Office of Diversity, Equity & Inclusion Strategic Plan and our Diversity & Inclusion: A Welcoming Workplace site. Research shows that women and people of color are less likely to apply for a position if they do not meet almost 100% of the desired skills and experience . Please note this is not necessary! If you meet the minimum requirements and have a passion for the work, you are encouraged to apply. We can provide on-the-job training for the rest! Some Final Considerations At UCAR|NCAR|UCP, you will work alongside a dedicated team of professionals conducting critical research and community outreach to solve complex Earth system science problems including climate change, air pollution, extreme weather, floods, drought, wildfires, and space weather, all with the goal of improving human life and reducing economic loss. Each of us, from scientists to the professionals who support their work, serves the public and a collaborative community of scientists in our mission to understand the complex processes that make up the Earth system, from the ocean floor to the Sun's core. Flexible Work At UCAR, we are committed to supporting our mission by giving staff the flexibility to find the schedule and location that works best to maintain their own work-life circumstances and reach their full potential as professionals. Many positions within our organization are eligible for fully on-site, hybrid, fully-remote and/or flexible work schedules. Equal Opportunity Employer UCAR is committed to providing equal opportunity for all employees and applicants for employment and does not discriminate on the basis of race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy. Whatever your intersection of identities, you are welcome at UCAR. Export Control All positions are required to comply with U.S. export compliance regulations work location requirements regarding access to facilities and research systems. Visa Wait Times Please consider the length of visa procurement when applying for this posting, understanding that you will not be able to begin employment until you are able to get a visa and enter the U.S.

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