Job Description

Concierge

Charter Senior Living

We are growing once again and seeking a part time 16 hours per week concierge receptionist with senior living, hospitality, customer service, or administrative experience! This role will fill every other weekend and every other Monday and Friday alternating with the weekend.

At Charter Senior Living, first impressions matter. Our Concierge plays an important role in creating a warm, welcoming, and supportive environment for residents, families, guests, and associates every day.

We are seeking a compassionate, organized, and service-oriented professional who enjoys helping others, multitasking, and creating positive experiences through exceptional customer service and communication.

If you are someone who thrives in a people-focused environment and enjoys being the welcoming face of a community, we would love to meet you!

Why Join Charter Senior Living?

We’ve Got You Covered

• Get paid today with ZayZoon
• Flexible scheduling
• Paid training
• Paid time off and holiday pay
• Perfect attendance bonus — earn up to an extra $50/month
• Employee referral bonus opportunities
• Career growth and advancement opportunities
• Reliable hours and stable scheduling
• Supportive leadership and engaged company support team
• Environment where your voice is heard and appreciated

Our Mission

To Enhance the Human Spirit

Our Core Values

• Serve with Heart
• Serve with Purpose
• Serve with Courage
• Have Fun While Serving

Position Summary

The Concierge is responsible for greeting residents, families, visitors, prospective residents, and associates in a warm, professional, and service-oriented manner while serving as the communication hub of the community.

This role provides administrative and clerical support while ensuring a welcoming atmosphere and positive experience for everyone entering or contacting the community.

The ideal candidate is compassionate, organized, professional, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet residents, families, visitors, and prospective residents warmly and professionally
• Answer and direct incoming phone calls
• Provide information, assistance, and referrals as appropriate
• Support daily administrative and clerical functions including filing, typing, and light bookkeeping
• Assist with maintaining organized front desk and office areas
• Communicate effectively with all departments and leadership teams
• Help maintain a welcoming, positive, and hospitality-focused environment
• Handle multiple interruptions and changing priorities professionally
• Support resident, family, and guest needs promptly and courteously
• Maintain confidentiality and professionalism at all times

Qualifications

• Previous receptionist, administrative, hospitality, customer service, or senior living experience preferred
• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Basic clerical and computer skills including typing and filing
• Ability to multitask and remain organized in a busy environment
• Compassionate and resident-focused attitude
• Ability to work collaboratively as part of a team
• Professional appearance and positive demeanor

Physical Requirements

• Ability to sit for extended periods
• Occasional lifting of 1–20 pounds
• Ability to walk throughout the community as needed
• Visual acuity and good hearing required

What Makes a Great Fit

We are looking for someone who

• Enjoys helping others and creating positive first impressions
• Thrives in a fast-paced and people-focused environment
• Communicates professionally and compassionately
• Is organized, dependable, and detail-oriented
• Builds positive relationships with residents, families, and staff
• Brings warmth, hospitality, and professionalism to every interaction

What Our Associates Say About Charter

“It truly feels like family at Charter.”

“The residents become an extension of my family.”

“They truly live out their mission and values.”

“I love working for a company that genuinely puts people first.”

If you are looking for a rewarding opportunity where you can make a meaningful difference every day while serving as an important part of a supportive senior living community, apply today to join Charter Senior Living!

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