Parts Manager Job at Champlain Valley Equipment, Waterloo, NY

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  • Champlain Valley Equipment
  • Waterloo, NY

Job Description

Join a well-established agricultural and light industrial equipment dealership in Waterloo, NY, with a strong regional presence and a commitment to customer service. As a Parts Manager, you will oversee all aspects of the Parts department, ensuring efficient operations, excellent customer experiences, and profitable results. This is a full-time, onsite role ideal for someone who is motivated, organized, and eager to contribute to a collaborative team environment. The company offers a supportive workplace culture, opportunities for professional growth, and a comprehensive benefits package.

Responsibilities

  • Oversee daily operations of the Parts department to ensure smooth and profitable performance
  • Assist customers with parts sales both in person and over the phone, providing knowledgeable and friendly service
  • Process parts orders accurately and efficiently
  • Maintain organized and attractive in-store merchandising of parts inventory
  • Conduct regular cycle counts and manage inventory levels
  • Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices
  • Identify required replacement parts based on inspections, customer requests, or descriptions of equipment malfunctions
  • Advise customers on alternative or modified parts when identical replacements are unavailable
  • Prepare sales slips or contracts and handle payment processing
  • Store and organize parts in stockrooms according to established systems
  • Facilitate and coordinate the timely delivery of parts to the service department, reducing repair turnaround times and expediting the return of equipment to the field
  • Coach, train, and formally evaluate department employees to support their growth and performance
  • Develop, implement, and monitor operating plans for the department

Qualifications

  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Fundamental computer skills
  • Strong organizational skills and attention to detail
  • Reliable and highly motivated
  • Previous experience in a parts or retail environment is a plus, but not required—willing to train the right candidate

Benefits

  • Competitive compensation based on experience
  • Performance-based bonuses
  • 401(k) retirement plan
  • Clothing allowance
  • Employee discounts
  • Life insurance
  • Health insurance
  • Other comprehensive benefits

Job Tags

Full time

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